Terms and conditions

Deposit

  • This amounts to 50% of the total amount. This amount must be credited to our bank account within 3 weeks of making the reservation. If this payment is not received on time, we will send you a reminder. If the reservation is made within 3 weeks before the start of the rental period, the full amount must be paid. This also applies to additional bookings for persons or any extra facilities you book.


Arrival and departure chalets and appartments

  • Unless otherwise stated, all chalets and apartments are accessible on the day of arrival from 3 p.m.
  • If you lose your barrier pass, we will charge €35.00 for Hoenderloo and €75 for Voorthuizen (cost price of the park). One car is allowed per accommodation.
  • If you have arrived with more than one car, you can park them in one of the parking spaces outside the barrier for the chalets. Of course, you are allowed to load and/or unload and then change cars, but only one car is allowed inside the park. Departure must take place before 10:00 a.m. You will receive specific instructions regarding your arrival one day before your arrival. For Hoenderloo, you may not enter the park with a vehicle after 11:00 p.m. and may not leave or enter the gate until 7:00 a.m. You can then park your vehicle in the car park. In the apartments, park in front of the house on your own property or in the part of Valeriuslaan where there are no houses, i.e. not next to the house or garden where you are staying.
  • Please leave the rental property swept clean. The refrigerator should also be left clean and switched on. The crockery/cutlery/pans should be washed and dried and returned to where you found them... not left on the kitchen counter. Used bed/bath/kitchen linen can be put in a sheet and left inside the rental property by the door. For Hoenderloo, you can dispose of rubbish in the press container behind the Witte Huis on Blauwgraslaan or near the Krekel chalet on Wildzwijnlaan. For Voorthuizen, you can dispose of rubbish in the containers at the entrances to the offices of both parks. Specific instructions will be sent to you 1 day before departure.


Sanitary facilities

  • The Hoenderloo sanitary building near the B field has a disabled shower/toilet. You can obtain a key for this from reception. Everyone likes a clean and tidy sanitary building. You can help by not letting your children play here. Children under the age of 6 may only use the facilities under parental supervision.


Pets/dogs

  • During your stay, a maximum of two pets are allowed, but only in one of our chalets in Hoenderloo at an additional cost; the others are not suitable for dogs. Please enquire whether this chalet is still available. Our apartments are also not suitable for pets.
  • We ask that you keep your dog on a leash in the park and only walk it outside the recreation park.
  • In the event of an accident, we kindly request that you clean it up.
  • There are special bins with bags for this purpose, which we ask you to use.


Rules regarding accommodation/safety

  • Our general rule for all stays is that fellow guests should not be disturbed by your stay, so please do not play music or make loud noises outside. Our accommodations are not intended for parties. Furthermore, drugs such as cannabis, hookah, etc. are not permitted on our premises. Smoking is not permitted indoors, but is permitted outdoors. No drugs or products mixed with items from coffee shops, etc. are permitted. Naturally, it is not permitted to disable or switch off smoke detectors or CO2 detectors. Barbecues are only permitted at the chalets if park management does not prohibit them. A maximum speed of 5 km/h applies in the parks. 


Electric cars/vehicles

  • It is prohibited to charge electric cars from the chalet or apartment installations. If this causes a fire, we will notify the insurance company and hold you responsible for the damage. Charging your car/vehicle is grounds for immediate termination of your holiday stay. Only electric bicycles may be charged.


Cancellation

  • If your holiday plans change after you have made your booking, please consult your cancellation insurance. Make sure you take out this insurance yourself in advance.


Unused nights

  • Any interrupted or shortened stay (late arrival, early departure) due to your own actions cannot give rise to a refund. We advise you to take out adequate travel and cancellation insurance.
  • We are, of course, happy to send confirmations of your reservation, payments and cancellation.


Reservation and payment terms and conditions

  • Our reservation payment terms apply at all times without exception and without any refund; by making a reservation, you declare that you fully agree to these terms.

Please see below for the more detailed version of the terms and conditions.


Terms and conditions


2. CONCLUSION OF AGREEMENT AND RESERVATIONS

2.1. The Lessor accepts reservations online or by telephone, and only from persons aged 21 or older. Reservations made by persons younger than that age are therefore not valid.

2.2. The Lessor reserves the right to refuse reservations that deviate from the norm, in particular groups, without giving reasons, or to impose special conditions on them.

2.3. If the Lessor accepts your reservation, the Lessor will send you a confirmation, which also serves as an invoice, within 14 days of making the reservation. You must check this for accuracy immediately upon receipt. Any inaccuracies must be reported to the lessor immediately. Naturally, this applies to reservations made more than one month in advance. We aim to make and confirm reservations within two days.

2.4. If you have not received confirmation/an invoice within 14 days of making the reservation, you must contact the contact centre immediately, failing which the reservation cannot be invoked. In recent weeks, confirmation is provided within two days; for last-minute reservations, confirmation is provided within a few hours after you have provided all the details and made payment.

2.5. An agreement between you and the landlord is concluded when the landlord has confirmed the reservation to you. This takes place after payment of a deposit or, depending on the time of year, full payment. An overview of the chalets and apartments can be found on the website.

2.6. The agreement concerns the rental of accommodation and other facilities exclusively for recreational use and for a short period (3 weeks in Hoenderloo and 4 weeks in Voorthuizen). With the exception of the flats, these may also be rented out for business purposes and for a maximum of 15 weeks in addition to short-term rentals to tourists.

2.7. The landlord would like to point out that any reservations you make are immediately legally binding. A right of withdrawal (the so-called cooling-off period) of 14 days does not apply to agreements you enter into through or with the landlord.


3. CHANGES TO THE AGREEMENT

3.1. If, after the agreement has been concluded, you wish to make changes to the agreement, this is possible up to 28 days before arrival. Change fees may be charged for changes. After the change, the booking may not be cheaper than the original booking.

3.2. In the unlikely event that the lessor needs to make a change to a reservation you have made, the lessor will offer you a suitable alternative.


4. REPLACEMENT

4.1. The tenant and other users are not permitted to allow persons other than those named in the agreement to use the accommodation and/or camping pitch without the prior written consent of the landlord.


5. RENTAL PRICES

5.1. You owe the lessor the rental price as stated in the confirmation/invoice of the reservation.

5.2. After confirmation of the reservation by the lessor, price discounts and/or special offers can no longer be used.

5.3. All prices are inclusive of VAT, where applicable, unless stated otherwise.

5.4. The lessor has the right to implement and charge price increases resulting from interim changes to statutory regulations or provisions (including, but not limited to, VAT, tourist tax, insurance tax) over which the lessor has no influence.


6. ADDITIONAL COSTS

6.1. In addition to the rental price, you are also liable for administration costs, bed linen costs and (if applicable) tourist tax. The tourist tax contribution is determined by the municipality where the park is located.


7. PAYMENTS

7.1. No later than 14 days after making your reservation, you must pay a deposit of 50% of the total amount to the landlord. For reservations made within 8 weeks before the start of your stay, the full amount must be paid in one instalment.

7.2. The remaining amount of the rental price must be received by the landlord no later than 8 weeks before the start date of your stay as stated in the confirmation/invoice.

7.3. If you fail to pay the amounts invoiced to you on time, you will be in default immediately after the payment term has expired. If (timely) payment is not made, the lessor may deny you the use of the accommodation, camping pitch and/or other facilities. In addition, the lessor is entitled to terminate (cancel) the agreement. In that case, you will be liable for all damage that the lessor suffers or will suffer as a result, including in any case all costs that the lessor has to incur in connection with your reservation and the termination of the agreement. In addition, the lessor has the right to charge cancellation costs in accordance with the provisions of Article 13.

7.4. The Lessor shall at all times be entitled to set off any claims against you on any grounds whatsoever against any amounts paid by you on any grounds whatsoever.


8. ARRIVAL AND DEPARTURE

8.1. The rented accommodation can be occupied from 3 p.m. on the day of arrival as stated on the confirmation/invoice. The lessor has the option to change the aforementioned arrival time. On the day of departure as stated on the confirmation/invoice, the rented accommodation must be vacated by 10 a.m. at the latest.

8.2. Upon first request, all guests are required to provide proof of identity at check-in. If guests are unable to provide proof of identity, the lessor may decide not to accommodate the guests in question. 

8.3. If you wish to continue the agreement with the landlord for longer than the agreed period and the landlord agrees to this in writing, the landlord is entitled to designate another accommodation.

8.4. If the use of the accommodation or other facility is terminated earlier than the date stated on the confirmation/invoice, the tenant is not entitled to a refund of (part of) the rental price and/or any payment by the landlord.

8.5. Upon departure, the accommodation must be left in a clean and tidy condition (i.e. all dishes washed, bed linen removed, mattress protector left in place, kitchen and refrigerator cleaned, all cutlery/pans/cups/glasses neatly dried and returned to their original places, and rubbish taken away). Terrace: all garden furniture etc. must be returned to its original position and cushions must be stored where you found them. Lids must be placed on the jacuzzi or hot tubs. Windows and doors must be closed and all lights must be switched off. Heating must be set to 10 degrees. Air conditioning must be switched off.


9. REGULATIONS

9.1. All guests must comply with the rules applicable to the parks, as laid down in the park regulations. The Uniform Catering Conditions apply to all catering services provided at Dutch parks. The aforementioned conditions and regulations can be requested at reception or found online.

9.2. The lessor reserves the right to make changes to the regulations, the layout and the opening hours of the park facilities, including partial or complete closure, without you being entitled to compensation.

9.3. In the event of a violation of the rules included in these general terms and conditions, the applicable regulations, failure to follow instructions from staff/the lessor, and/or a serious suspicion that a tenant is acting in violation of the law, public order, and/or morality, the lessor has the right to immediately remove you and every guest in your travel group from the park, without refund of the rental price or any part thereof.

9.4. If the park management has serious suspicion that a tenant is acting in violation of the law, public order and/or morality, the park management is authorised to gain access to the accommodation in question.

10. PETS

10.1. A maximum of one or two pets (depending on the park in question) are permitted, exclusively (i) in designated accommodation, (ii) if they are specified at the time of booking, (iii) if they have a European pet passport showing that they meet the health and vaccination requirements of the country in which the park is located, and (iv) subject to payment of a (cleaning) surcharge. Visitors' pets are not permitted. In addition, the lessor reserves the right to refuse pets (without giving reasons).

10.2. Pets are not permitted near/in water features, swimming pools, restaurants, covered centre facilities and other public areas in the park, unless otherwise indicated. In addition, pets must be kept on a leash at all times outside the accommodation. On-site instructions must be followed and pets must not cause any nuisance to other guests.

10.3. A basket must be brought for dogs. Protection against fleas is mandatory for dogs/cats.


11. USE OF ACCOMMODATION

11.1. The accommodation will be made available to you in good condition. Bed linen must be rented with the accommodation. If you believe that the accommodation is not in good condition, you must report this immediately to the landlord via the WhatsApp number you will receive upon check-in.

11.2. An accommodation may only be occupied by the maximum number of guests stated on the landlord's website for the accommodation in question.

11.3. The accommodation may only be used (i) by the tenant and the specified guests who are part of his/her travel group, and (ii) for recreational purposes. Temporary or permanent residence is not permitted. Wellness facilities may also only be used by the booked guests. Pets are not allowed in the wellness area.

11.4. The tenant is obliged to treat the accommodation and any inventory with care. The tenant and guests are jointly and severally liable for damage caused by breakage, loss/theft and/or damage to inventory, invisible goods (heating and electricity) and/or accommodation. Any damage must be reported immediately by the tenant and compensated, unless the tenant can demonstrate that the damage was not caused by himself or the other guests in the group. Damage also includes damage caused by smoking indoors. Ozone treatment for this will cost 150 euros. Charging electric motor vehicles/cars is prohibited and is considered damage due to theft, except for electric bicycles, which you are allowed to charge... so no mopeds/scooters. The house installation and electrical facilities at the park are not designed for charging cars/motor vehicles. If this causes a fire, the owner will report your name to the insurance company as liable. Charging motor vehicles/cars etc. is grounds for immediate termination of your rental period without refund. Careless behaviour also includes leaving doors and windows open while the heating or air conditioning is on. Or leaving lights or appliances on while you are away. This concerns energy loss that is not the result of normal ventilation or when you are not there, which you would not do at home either.

11.5. The tenant and guests are jointly and severally liable for the orderly conduct of affairs in and around the rented accommodation and/or elsewhere in the park, and for the use of the accommodation and the equipment present therein. Orderly conduct includes noise nuisance to neighbours. It is forbidden to play music or sound carriers outside or to make so much noise that it disturbs neighbours, even if it comes from inside with windows or doors open. Orderly conduct also includes a ban on the use of drugs or coffee shop products, water pipes, etc. in the accommodation or on the grounds of the accommodation. Use of the hot tub is permitted until 10 p.m. provided that you do not make so much noise that it disturbs the neighbours. Use between 10 p.m. and 9 a.m. is prohibited. Parties are not permitted at our accommodation. If complaints are received about noise, this is an indication that you have made too much noise and you must take this complaint seriously and immediately change your behaviour or that of your fellow guests. Failure to comply may result in the immediate termination of your rental contract and departure from your accommodation and the park.

11.6. The tenant shall allow necessary maintenance work to be carried out on the accommodation or other facilities during their stay without being entitled to compensation.

11.7. For safety reasons, it is not permitted to pitch tents at accommodation sites.


12. USE OF THE INTERNET

12.1. Depending on the accommodation and/or camping pitch, the lessor offers guests access to the internet via a Wi-Fi network or via cable. The lessee is responsible for the correct use thereof. The lessor is not liable for damage resulting from the use of the internet or from network malfunctions. For the chalets, there is a daily limit of 20GB per day. This is sufficient for streaming 4 to 5 films per day. A day runs from 00:00 to 24:00. On the last day of your stay, from 00:00 to 10:00, you are expected to leave enough GB for the next guests. Above 20GB, your speed will be limited. In Hoenderloo, you can also watch television via the park's cable/antenna, without streaming. There is no limit for the apartments, so you have “unlimited” internet at a reasonable speed, also for streaming, in accordance with the provider's fair use policy. We may offer unlimited internet in the chalets in the future.

12.2. When using the internet, users must behave as can be expected of a responsible and careful internet user. They must respect the legal rules and refrain from behaviour that causes nuisance to other internet users or causes damage to the lessor in the broadest sense of the word. Users shall refrain from visiting websites that are unlawful or that are inconsistent with the lessor's reputation as a provider of accommodation and/or camping pitches.

12.3. If the landlord observes or suspects nuisance to third parties and/or (other) internet abuse by any user, the landlord has the right to block access to the internet in whole or in part without further notice.

12.4. The tenant indemnifies the landlord against claims from third parties for compensation for damage that these third parties could (attempt to) recover from the landlord in any way, insofar as this claim is based on the use made of the internet by the tenant and co-users.


13. CANCELLATION

13.1. Reservations made more than 42 days prior to the start of the stay can be cancelled free of charge within 14 days of being made. All other cancellations are subject to a fee.

13.2. The cancellation fee for cancellations up to 30 days before the day of arrival is 30% of the total amount of the reservation, and for cancellations from the 30th day before arrival onwards, the full amount.

13.3. You can insure yourself against cancellation risks by taking out cancellation insurance when making your reservation.

13.4. If you have not arrived within 24 hours of the intended start date of your stay without further notice, this will be considered a cancellation. In that case, you will owe the full amount of your reservation.


14. FORCE MAJEURE AND AMENDMENTS

14.1. In the event that the lessor is temporarily or permanently unable to perform the agreement in whole or in part due to force majeure, the lessor may submit a proposal for change (for other accommodation/other period, etc.) within 14 days after becoming aware of the impossibility of performing the agreement. The suspension of the fulfilment of the obligations by the lessor is permitted if circumstances beyond the control of the lessor arise. Under no circumstances shall the lessor be obliged to compensate for any damage or costs.

14.2. Force majeure on the part of the lessor exists if the lessor is wholly or partially prevented, temporarily or otherwise, from performing the agreement due to circumstances beyond the lessor's control, including the threat of war, government measures, staff strikes, blockades, fire, floods and other disruptions or events.


15. TERMINATION

The lessor has the right to terminate the agreement with immediate effect at any time if personal details provided by you and/or other users during the booking process are incomplete and/or incorrect. In such cases, no refund of the rental fee or part thereof will be made. 


16. LIABILITY

16.1. Use of the accommodation and all facilities and services at the park is at your own risk. The lessor accepts no liability for theft (including theft from bungalow safes and swimming pool lockers), loss or damage to property or persons of any kind, regardless of the cause, during or as a result of a stay at one of our parks and/or the rental/use of accommodation and/or other facilities of the lessor, unless there is intent or gross negligence on the part of the lessor or (one of) its employees.

16.2. The lessor is not liable for disruptions in the provision of services or defects in services provided by third parties.

16.3. The tenant and every user are jointly and severally liable for all loss and/or damage to the rented accommodation and/or other property of the landlord that occurs during its use by you and/or other users, regardless of whether this is the result of acts or omissions on your part and/or on the part of third parties who are present at the park with your permission.

16.4. The tenant indemnifies the landlord against all claims relating to damage caused to third parties as a result of any act or omission on the part of yourself, other users, your travel companions, or third parties who are present at the park with your permission. This includes any violation of applicable laws and regulations.

16.5. In the event of improper use or improper leaving of the accommodation, including but not limited to excessive contamination, additional costs will be charged, which you are obliged to pay immediately. This includes leaving the accommodation dirtier than normal use would entail. Improper use also includes damage to the television, changing television settings and adjusting electronics by changing settings (labour costs to repair this).


17. COMPLAINTS

17.1. Despite the care and effort of the lessor, you may feel that you have a justified complaint regarding your holiday accommodation. You must first report this complaint directly to the park management on site. If the complaint is not dealt with to your satisfaction, you have the opportunity to submit the complaint in writing, stating your booking number, name and address details, date of stay, park name and accommodation number, to info@veluwedriehoek.nl no later than 1 month after your departure date. The complaint will then be handled with the utmost care. If this does not lead to a satisfactory solution, you have up to 3 months after your departure date to have the complaint handled by: - - the Recreation Disputes Committee in The Hague (www.degeschillencommissie.nl), for guests from the Netherlands; and - the European Commission's online complaints portal (http://ec.europa.eu/odr), for guests from all other countries.

17.2. Decisions of the Disputes Committee are binding.


18. PRIVACY

18.1. All data you provide to us will be stored in a file. The data file is used for our guest administration. This data may also be used to provide targeted information and offers about our and related products and services, both by ourselves and by third parties. In order to tailor this information and special offers to your interests as much as possible, we may combine your data with data known to other companies. A detailed description of how we process your data can be found on our website under the heading “privacy”.

18.2. At your request, we will correct, supplement, delete or block your data if, for example, the data is factually incorrect. This may result in you no longer being able to use (part of) our services. You have the right to request us to inform you whether personal data relating to you is being processed.

18.3. If you do not wish to receive interesting information or offers, you can let us know by sending a card to: e-mail to info@veluwedriehoek.nl.


19. GENERAL

19.1. You are responsible for ensuring that you have the valid travel documents required for your destination. The lessor accepts no liability for the consequences of not being in possession of the correct travel documents.

19.2. The Lessor will send its correspondence digitally, unless this proves impossible.

19.3. Obvious printing and typesetting errors are not binding on the Lessor.

19.4. These general terms and conditions supersede all previous publications of general terms and conditions.


20. APPLICABLE LAW

20.1. The agreement between you and the lessor is governed exclusively by Dutch law.